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6 Trust
Moment 06 of 7 · 8 patterns · 8 written
Trust
“Can I rely on it?”
How the AI shows its sources, its limits, its mistakes and what it remembers.
01
Citations and sources
Link every claim in an AI answer to the source it came from.
Proven
Written
02
Error, refusal and limits
Say no clearly, say why, and offer a way on.
Proven
Written
03
AI label and disclosure
Mark what the AI made, so people always know what they are reading.
Proven
Written
04
Disclaimer
Say what the AI may get wrong, once, in the right place, in plain words.
Proven
Written
05
Memory controls
Show what the AI remembers about a person, and let them change or forget it.
New
Written
06
Consent and data controls
Ask before data is used for training or shared, and make the choice easy to find again.
Proven
Written
07
Temporary chat
Let people talk without it being saved, and show that it is not.
Proven
Written
08
Explanation
Say why the AI did this, in words a person can act on.
New
Written
Before this
5 Refine
After this
7 Delegate